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It talks about verifying your identity, keeping your account safe, choosing how you want to be marketed to, and sharing information with payment partners and regulators in UK. It tells you what information is needed, how long it is kept, and how your £ and account access are kept safe.
Your personal information is very important to Butterfly Bingo Casino when it comes to keeping your account safe and providing good service. It says what information is gathered, why it is needed, how it is kept, and when it can be shared to meet legal and business needs.
You agree to the ways of handling data described in this policy when you make an account and use the site. Based on the laws and license requirements in UK, you may have more privacy rights than people in other countries.
Butterfly Bingo Casino gathers information that helps it set up your account, handle payments, stop fraud, and meet identity and anti-money laundering rules. You give some information directly, and the platform creates other information for you automatically as you use it.
For example, if you deposit $100 or ask to withdraw $500, the transaction records are kept so that the payment can be completed, problems can be fixed, and compliance checks can be done as needed.
Casinos may also use combined and anonymous data to make game suggestions and the site work better when they are allowed to. By measuring trends without directly identifying you, this type of analysis is meant to help. If nationality checks are needed by law, the casino may only ask for proof of your UK status if it has something to do with your eligibility, taxes, or license restrictions.
If you don't want to be marketed to in a way that invades your privacy, you can still get bonuses at Butterfly Bingo Casino. It's not necessary to agree to promotional emails or third-party ads in order to get a bonus. You can get one just by playing games and having your account checked.
We keep important service communications going even if you change your marketing preferences. This way, you'll still get security alerts, payout updates, and important account changes.
You can claim bonuses in a way that respects your privacy by picking only the communications you want. We can let you know about a bonus through in-account messages or important service emails, depending on how you have your settings set up. Limit your marketing: if you'd rather not get as many messages, turn off promotional email and SMS. Check your cashier and bonus pages for deals you can use without signing up for ads—use account notifications.
Only opt in where it helps you. For example, if you want personalized ads, only enable one channel (like email) and leave the others off. You can change your settings whenever you want, and updates will not affect your active balance or game play. A small amount of information about your habits, like the games you played and how often you log in, may be used for personalization if you choose to accept the offers. You can still get welcome and reload bonuses if you choose not to use targeted marketing. You will always see the exact amounts before you confirm when a bonus has deposit requirements. For instance, an offer might ask for a £20 deposit and give a bonus of up to £200. The terms are shown when the offer is activated so you can choose if it fits your needs.
When you sign up for an account at Butterfly Bingo Casino, we ask for a few basic personal details so that we can create your account, keep your access safe, and provide services like deposits and withdrawals. This data also helps us stop people from using the site without permission and make sure that player accounts are in line with what the law requires. In order to keep you and the casino safe, some information may need to be checked to make sure it's correct. Sometimes, verification can be asked for when you register, and sometimes it can be asked for later, like before you withdraw $500 £ or if your account activity shows that more checks need to be done.
What personal information you need to give: When you sign up, you will usually be asked for correct and up-to-date information. Giving wrong or incomplete information can slow down the verification process and might stop you from making payments until the information is fixed.
Things you send to be verified should match the information on your account. It's possible that you will be asked to confirm your new name, address, or phone number before you can make any more withdrawals. If you live in UK or somewhere else, your eligibility may depend on that. Also, some services may not be available everywhere. We may ask for more proof of residency if your location makes it hard for us to access you.
The purpose of verification checks is to make sure that you are the owner of the account, that you are of legal age, and that payments are processed safely. Certain times, like when you first sign up, try to withdraw money, or when your transactions reach certain limits, Butterfly Bingo Casino may ask for proof of your identity. Verification usually includes at least one of the following checks:
Check that any images or files you send are clear, complete, and have not been edited. Also, make sure that you can see all the corners and important details. They may ask for a new submission if a document is out of date or can't be read. People may not be able to do some things, like withdraw money, while verification is still going on. Your account can go back to normal gameplay and withdrawal processing once the checks are done successfully, as long as those terms are followed.
Your card and e-wallet information is handled through controlled, encrypted channels instead of being shown in plain text at Butterfly Bingo. Payment security is built into every step of the deposit and withdrawal process. This keeps your private information safe and transactions quick and safe. When you add money to your account with a 100 £ card deposit or cash out winnings of 500 £ to an e-wallet, the platform focuses on keeping data safe by limiting access, storage, and keeping an eye on transactions for any strange activity.
When you enter your card information at checkout, it is sent over encrypted connections to trusted payment processors. The Butterfly Bingo Casino is set up so that it doesn't store full sensitive card information on its servers. Instead, payment partners check the card and send back a confirmation token that is used to finish the transaction. To make things even safer, card payments may require strong customer authentication when needed. As examples, this could be a one-time passcode, confirmation in a banking app, or another similar step. You probably won't have a problem with your casino balance if your deposit is turned down. This could be because of issuer checks, billing information that doesn't match, or trying to use the card from a high-risk location. Data sent from your device to the payment gateway is kept safe by encryption in transit. When card numbers are tokenized, they are replaced with a secure reference that can be used for processing. Access controls limit the people who can work with internal payment records. To avoid delays, make sure that the name on the card matches your profile at the casino and that the bank that issued the card lets you use it for online gambling.
If depositing 50 £ keeps failing, call your bank first and then try a different method if you can. Card withdrawals may take longer than card deposits because the transaction has to go through settlement cycles at the bank and checks on the issuer's end. As a standard anti-fraud measure, if your withdrawal is for 200 £ or more, you may be asked to prove who you are or who owns the payment before the money is released. For safety reasons, withdrawals are usually sent back to the source of the money when it's possible to do so. Also, this lowers the chance of account takeover fraud and third-party payouts. To make things go as smoothly as possible, make sure your account information stays correct, don't use shared devices, and keep your card information up to date. These steps make it easier for the system to quickly approve legitimate payments while stopping activity that isn't supposed to happen.
Butterfly Bingo Casino lets you safely deposit and withdraw money from e-wallets by connecting to well-known wallet providers that know how to keep user credentials safe. You authenticate directly with the e-wallet service instead of giving the casino your full financial information. The service then sends confirmation of the transaction to the casino. Transfers from e-wallets are handled by encrypted sessions and security controls on the provider side. These controls may include device checks, session validation, and login confirmation. When you use an e-wallet to deposit $100, you usually confirm the payment within the wallet, which keeps your payment information safe.
Withdrawals to e-wallets can be stopped to keep you safe if there are strange patterns, like changing your account information quickly or trying to log in more than once but failing. This means that the casino might ask for more proof before sending amounts like $300 to your destination wallet to make sure they are really yours. Sign up for your e-wallet with the same personal information you use for your casino account for the best results. Having consistent information lowers the chance of payment holds and speeds up the clearing process so you don't have to go back and forth as much.
To protect your account and make sure withdrawals are processed safely, Butterfly Bingo Casino may ask for proof of your identity before you withdraw $100 or more, or when certain risk indicators are met. This Know Your Customer (KYC) process helps stop fraud, makes sure you are the rightful account holder, and helps you follow the law. If you need to be verified, you will be asked to upload documents through your account. Making sure you send in clear, complete files from the start will help you avoid delays and make sure your withdrawal request goes smoothly.
Uploading documents: Uploading documents is only done to make sure the payment is safe and for verification purposes. Check your identity with a valid government-issued ID that shows your full name, date of birth, and document number. This depends on how you want to withdraw your money and what you've been doing with your account.
If you upload a picture or scan, please make sure that all of the corners can be seen and that there is no glare or blur. If the screen tells you to hide some information, do it. But never hide your name or the necessary identifiers. For example, if your document shows a different address or if your UK changes the type of ID that is acceptable, we may ask for more proof to match your account information. Which documents may be accepted and how long it may take to verify them may also depend on where you are playing from UK. Checks may be run before funds are released for security reasons. We may ask that withdrawals be made to a payment method in your name. We may also check that the withdrawal address belongs to the verified account holder if that's the case.
They are kept in secure systems that only trained, authorized staff and trusted service providers who help verify identities can access. We use technical and organizational safeguards to keep personal data from getting lost, misused, or accessed by people who shouldn't be able to. When it comes to retention, verification documents and other related records are only kept for as long as it takes to handle disputes or chargebacks, follow the law, and stop fraud. Once the time for keeping the documents ends, they are either deleted or made anonymous in line with our internal policies and the law.
You can contact support from your account to confirm your request and find out what information can be deleted and what needs to be kept for legal reasons. This way, you can update documents that are no longer valid, change personal information, or ask for removal of information where it is legal to do so.
Butterfly Bingo Casino only uses a small amount of information about your account and how you play to help with tools for responsible play like deposit limits, loss limits, and reality checks. The casino can then use the limits you set, make sure they are the same on all of your devices, and let you know when to set new limits while you play. What data these tools use, how it is processed, and what you can do with it are all explained below. When stricter safety measures are needed because of local laws in UK, the same types of data can be used to meet those needs.
Your transaction and account history is used to make sure you don't deposit more than the limit you set. If you set a daily deposit limit of £100, for example, the system will look at your deposit history and timestamps to figure out how much money you can deposit until the limit period starts over. Loss limits estimate net losses over a certain time period by looking at gameplay and wallet movement data. There is a £200 weekly loss limit that can be set. If that limit is reached, the system keeps track of the stakes and returns from games that are eligible and stops play or certain actions. Reality checks use information about sessions and activities to send time-based reminders. If you choose to have a reality check every 60 minutes, the system will use the session start time, activity signals, and device session identifiers to show the message and give you the chance to pause or leave if needed. Butterfly Bingo Casino may use passwords, user IDs, and other basic profile information to link limits to your account and make sure they work properly.
One thing that these tools don't need is constant monitoring of personal content. The casino is more interested in operational data like tracking limits and time than in private communications. The data is usually processed automatically: the system adds up all the numbers from the time period you chose (daily, weekly, or monthly), compares them to the limit you set, and enforces the limits. If you ask for a change, the system keeps track of the time you asked and follows any UK cooling off rules that may be in place. Your account settings are where you can find your controls and choices. Limits can be set or changed, such as a £50 daily deposit limit, a £250 weekly loss limit, or a 30-minute reality check interval. Reducing rules usually takes effect right away. Depending on internal policy and any UK requirements, raising rules may be put off until safer play is supported.
Responsible play records are only kept for as long as they are needed to run the tools, settle disputes, and follow the law. In countries where records need to be kept for longer periods of time, Butterfly Bingo Casino only keeps the records that are needed and only lets authorized staff and systems access them.
Butterfly Bingo Casino's Privacy Policy tells you how they collect, use, share, and safeguard personal information about you when you visit our website, make an account, play games, or use other services that are related to our site. You agree that your information may be used in the ways listed below when you use our services. You can always take back your permission for us to process certain data if we need to.
The data we gather helps us provide, protect, and make our services better.
We use your information to provide services to you, like making and managing accounts, processing deposits and withdrawals, letting you play, and managing bonuses. Verification and Compliance: Check people's identities and ages, make sure they don't launder money, and follow the rules for licensing. Security and preventing fraud: look for odd behavior, keep accounts safe, follow our rules, and keep the platform's integrity. Customer service: answer questions, fix problems, and handle complaints. Customization and improvement: look at how it's being used to make features, performance, and the user experience better. Marketing: Send updates and offers when it's okay to do so, and keep track of how well your campaigns are doing.
We process personal data under one or more of the following legal bases: Contract: to provide services you request and operate your account. To follow the rules for taxes, AML/KYC, and regulations is a legal duty. Your rights must be weighed against our legitimate interests, which are to protect our services, stop fraud, and make products better. Give your permission for some marketing messages and cookies that aren't necessary when asked.
You can help us run the site and figure out how people use it by using cookies and other similar technologies. Strictly necessary cookies are needed for basic tasks like security and logging in. Functional: to remember choices and make things easier to use. Analytics: to find out how much traffic and how people use things. As long as it's legal, marketing should send relevant ads. To manage cookies, go to the settings in your browser or, if we have them, use the controls we've provided on this site. If you disable some cookies, they might stop working properly.
We may share your information with trusted third parties as needed, such as service providers who help us with hosting, analytics, customer service tools, email and SMS delivery, and security. Payment service providers; to handle deposits, withdrawals, chargebacks, and checks for fraud. Partner for verification and compliance: checking identities, checking for AML, and scoring risk. Laws, court orders, and regulatory requests must be followed by authorities and regulators. When companies merge, buy other companies, or transfer assets, as long as the right safety measures are taken. Your private information is not sold to third parties for money. If the law in your country calls a certain kind of sharing a "sale" or "sharing," you may be able to choose not to do it, as shown below.
Your information may be used in countries other than the one where you live. As required by law, we use the right safeguards when we send data to other countries, such as contractual protections and security measures.
We only keep personal information for as long as it takes to provide services, comply with laws and rules, settle disputes, uphold agreements, and stop fraud. Depending on the type of data and the rules that apply, retention periods may be different.
To keep personal information safe, we use technical and organizational safeguards such as access controls, monitoring, secure storage, and encryption when needed. Your login information is private; no system is 100% safe.
In some places, you may be able to: See your personal information and get a copy of it. Repair data that is wrong or missing. Sometimes you need to delete data. Limit processing or say no to it in certain situations. Whenever possible, data portability. Take back your consent if the processing is based on it. To stop getting marketing emails at any time, use the unsubscribe links or change your account settings. We might need to check your identity before we can fulfill your requests to keep your account safe.
Our services are only for people who are old enough to legally gamble in their own country. We may use measures to verify your identity and make sure you are of legal age, and we may also use other information to help with responsible gaming, self-exclusion, and harm prevention.
Our site may have links to other websites or services. We're not in charge of how they handle your privacy. Before you give them information, please read their privacy policies.
There may be times when we need to make changes to this Privacy Policy. The new version with the new effective date will be posted on this page. Where allowed by law, continuing to use the services after changes means you agree to them.
If you have any questions or concerns about this Privacy Policy, please get in touch with Butterfly Bingo Casino support through the official channels listed on our website.
Name, date of birth, address, email, phone number, login information, and payment information (like card type or e-wallet ID) are some of the things we need to handle your account and payments. Also, to stop fraud, manage risk, and follow licensing and AML rules, we keep track of past transactions, device and IP data, and game activity. We don't keep full card numbers on file; secure payment providers handle card information.
Your account information, payment information, and security signals (device, IP, and location patterns) are used to check your deposit and withdrawal requests. This helps us approve payouts faster and stop people from doing things that aren't allowed. Before £ are released for withdrawals, we may ask for proof. We also give payment processors and banking partners only the information they need to complete the transaction and lower the risk of chargebacks.
(1) proof of who you are (like a passport or driver's license), (2) proof of where you live (like a utility bill or bank statement), and (3) proof of how you will pay if needed (like a picture of your card with the middle numbers hidden). It is possible to upload documents safely, and they are used to verify the person's identity, age, and ownership of the payment method. We only keep records for as long as the law and our regulatory obligations require, and only authorized staff and trusted compliance partners can get to them.
Bonus checks and anti-abuse measures use account and play information to make sure that only one person can use an account, that players are from the same country or area, and that promotions are used fairly. Our bonus terms say that we can limit bonus use or cancel bonus-related winnings if we find duplicate accounts, shared payment methods, or strange patterns. Only if you ask us to (or if the law allows it) will we contact you for marketing purposes. You can always change your settings in your account or by clicking the "unsubscribe" link in an email.
Rules in UK determine whether something is available. If registrations are limited, you will be stopped from signing up or told to delete your account. These limits are put in place and your account is kept safe by using IP and location signals. Sign-ins are safe on both mobile and desktop thanks to encrypted connections and risk checks. Use a unique password, turn on two-step verification if it's available, and stay away from public Wi-Fi when making deposits or withdrawals to make your account safer. As soon as you think someone has gotten into your account without permission, contact support to freeze it.
To handle payments, stop fraud, and follow the rules and laws that apply to players in UK, we need to use your personal information. When you deposit or withdraw money, we only give our payment partners the information they need, like your name, the amount of the transaction, and anti-fraud signals. As part of Know Your Customer (KYC), we ask for and check documents like a photo ID, proof of address, and, if needed, proof of payment ownership. So, we can be sure you are who you say you are, keep other people from getting into your account, and quickly process withdrawals. To keep your account safe, we will confirm your identity before granting any privacy request. You can change your marketing preferences and ask to see your data by going to your account settings or contacting support.
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